FAQ

Click a category below to reveal frequently asked questions. You can click on a question to jump to its answer or scroll down to browse. If your question isn't answered here, you can contact Customer Support.

Account Settings Back to top
What should I do if I forgot my password, or want to reset it?

If you've forgotten or want to reset your password, please click "Reset Your Password" on the Sign In page. Enter the email address you used when creating your account and click "Submit". We'll send you an email with instructions on how to reset your password.

How do I unsubscribe from your email list?

To unsubscribe from the Archives.com email list click here. Please note that you may still receive periodic account/billing notices from us, if applicable.

Why am I being asked to sign-up for Archives.com again when I'm already a member?

If your user session has ended or you are using a different computer than normal you may have been logged out and are searching in our non-members area. In order to access the members area, click the Sign In link in the upper-right corner of the page. To avoid this issue in the future, go directly to http://www.archives.com/member/ to access the members-only area.

I'm having trouble logging into my account. What should I do?

If you're having difficulty logging in, first make sure that you're using the correct email and password that you set upon signup. Both the "email" and "password" fields are case sensitive. Be sure that your CAPS LOCK is set to "off" when signing in (unless your email and/or password were set to all caps).

Records Search Back to top
What records are available on Archives.com?

Archives.com has an extensive collection of over 4.6 billion U.S. and international records in its database. Visit the Collections page to explore the record collections available in detail. New records are being added constantly, so check back often for updates.

Can you help me with a search question?

We're committed to making it as fast and easy as possible to find your ancestors. For assistance with a search, explore these resources:

  • Expert Series: Learn tips and research shortcuts from professional genealogists. New articles added every two weeks.
  • Build Your Family Tree: Run a search to find an ancestor, then save them to your tree. You can also create, edit, add notes and attach images to your family members to help bring your tree to life!
  • Free Search Engine Free Search Engine: Use our free search engine to find information and resources about your ancestors from a multitude of different sources.
Reports and Certificates Back to top
What reports and certificates can I purchase on Archives.com?

Contact Information Report: This report will help you find basic contact information for living relatives. When available, the report includes age, phone number, addresses, and possible relatives. To purchase a Contact Information Report, run a living people search.

Public Records Report: This report will help you find extensive information for living relatives. When available, the report includes age, criminal records, birth date, phone number, addresses, possible relatives, employment history, and more. To purchase a Public Records Report, run a living people search.

On-Site County Records Report: Looking for court records? Our researchers will go to courthouses to retrieve your court records - saving you time and money. Specify whether you'd like them to look-up criminal records, civil records, or both, then we'll send you an email when the results are ready (the average turn-around time is 38 hours). Searches can typically provide results going back 7-10 years. To purchase an On-Site County Records Report, visit the County Records tab.

Vital Certificate: A certified copy of a vital certificate can help you with your family history research, and can be purchased through Archives.com. The typical turn-around time is 13-15 days. For faster delivery, select USPS Critical Mail as your shipping method. To purchase a Vital Certificate, visit the Certificates tab.

Privacy Back to top
How can I remove my personal information from living person search results on Archives.com?

On Archives.com, users have the ability to search historical records and living person records. The living person records can be searched by running a "Living Person Search" in the member area. It's possible to "opt-out" of the living people search database. Opting-out would suppress your personal information from showing up in the living person search results. Visit the opt-out request page to suppress your personal information from living person search. Your request will be processed in 1 to 7 business days. NOTE: this does not impact your current subscription status or future scheduled billings.

Membership and Billing Back to top
How do I become a member?

Click here to begin your free trial membership today!

What are my payment options if I don't have a credit card or am ordering outside of the U.S.?

Archives.com allows you to pay with PayPal or credit card. To make a purchase through PayPal on Archives.com click the "Pay with PayPal" link at check out.

If you are trying to purchase an Archives.com membership and your credit card has a billing address outside of the U.S. you can complete your order here. Trial memberships are currently only available to U.S. residents.

How will the Archives.com membership charge appear on my bank statement?

Membership payment will appear on your bank statement as "ANC*Archives.com" along with our toll-free customer support number.

I want to cancel my membership or change billing options?

The price and duration of your Archives.com membership will be determined by the membership option you choose. To ensure uninterrupted access, most membership types will renew each subscription period unless you choose to cancel it. If you have a question about when and whether your subscription will renew, please Contact Us.

If you would like to keep your membership for only the first year and not be billed for any future renewals, please Contact Customer Support and specify that you'd like to decline any future renewals.

To cancel your membership, please visit the Subscription Options page. Please note: You are allowed only 1 free trial membership, so if you cancel you will not be eligible for another one. You will also lose all access to the Archives database of records, as well as the community forum, family tree software, any records you've saved or uploaded to the website, your Ancestor Alerts, and your 30 day "Family History Made Simple" e-course.

If you wish to keep your membership but change something else with your billing options, please open a support ticket with your request.

How-To Resources Back to top
What general resources do you have for beginners?

Archives.com has many resources that will help you begin your family history research. Visit the Expert Series to get started.

How do I set a permission level for my family tree?

When you create or upload a tree in Archives.com, you have the choice to set the permission level to "searchable" or "hidden". You may adjust this setting anytime by clicking "Manage Settings" within your tree.

Making your tree searchable allows other Archives.com members to view basic details of the people in your family tree. This is important because it allows your contributions to help other people grow their tree, and also enables us to show you new family members when someone else's tree overlaps with yours.

We take privacy seriously and only display basic information for living members of your tree (for example, birth dates are NOT displayed for living persons).

Still Have A Question? Back to top

If the answer to your question is not listed here, please open a ticket with our friendly Customer Support team.