Help

Click a category below to reveal frequently asked questions. You can click on a question to jump to its answer or scroll down to browse. If your question isn't answered here, you can contact Customer Support.

Account SettingsBack to top

How do I retrieve or change my password?
  • You can reset your password from the link on the Sign In page.
How do I unsubscribe from your email list?
I'm already a member of Archives. Why am I being asked to sign up again?
  • If your session has expired ¬†or you're using a different computer, you may have been automatically signed out. Please Sign In if you're already a member.
I'm having trouble signing in to my account. What should I do?
  • Make sure that you're using the same email address you used when you joined. Your password is case sensitive so double-check that caps lock is off. If neither of these fixes the problem, reset your password from the link on the on the Sign In page.

Records SearchBack to top

What records are available on Archives?
  • Our collections contain over 4.6 billion U.S. and international records, and we're adding new ones all the time. Visit our Collections page for a comprehensive list.
How do I search on Archives.com?
  • A Search Guide is available within the member area (requires Sign In).
Can I create my family tree?
  • Yes, as a member of Archives, you can start a brand new family tree or work with a preexisting one by uploading a GEDCOM file.

Reports & CertificatesBack to top

Can I purchase vital record certificates?
  • Yes, we offer hard copy vital certificates for purchase. The typical turn-around time is 13-15 days. For fastest delivery, select USPS Critical Mail as your shipping method.

PrivacyBack to top

What is Archives' policy on privacy?
  • We take your privacy seriously. For more information visit our Privacy Policy
How can I remove my personal information from living person search results?
  • View the Opt-out Policy to learn more on how to suppress search results about you from showing in a living person search. This does not impact your current subscription status or future scheduled billings.

Membership & BillingBack to top

How do I become a member?
  • You can sign up for free at any time.
What are my payment options if I don't want to use a credit card?
  • We accept PayPal as well.
How will the Archives membership charge appear on my bank statement?
  • Any payments you make to Archives will appear on your bank statement as "ANC*Archives.com" along with our toll-free Customer Support number.
How do I change my subscription?
  • The price and duration of your Archives membership is determined by the option you chose at sign up. To ensure uninterrupted access, most membership types will renew each subscription period unless you choose to cancel it. Your next renewal date is shown in your Account Profile
How do I update my billing options?
How do I cancel my membership?

Still Have A Question? Back to top

Our Customer Support team should be able to help out.

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