Click a category below to reveal frequently asked questions. You can click on a question to jump to its answer or scroll down to browse. If your question isn't answered here, you can contact Customer Support.

Account SettingsBack to top

How do I retrieve or change my password?

How do I unsubscribe from your email list?

I'm already a member of Archives. Why am I being asked to sign up again?

  • If your session has expired or you're using a different computer, you may have been automatically signed out. If you’ve forgotten your password, follow the Forgot password? link on the Sign In page to reset it.

I'm having trouble signing in to my account. What should I do?

Records SearchBack to top

What records are available?

How do I search with Archives?

I can’t find what I’m looking for.

I have too many results.

I don't have any Discoveries. How do I get them?

  • Viewing records from your search results will help us find discoveries for you. Just click on any of your search results and view the details of a record, then we'll start looking for new records about that person that you haven't seen yet. When we find hints for you, we’ll add them to your Discoveries.

Can I create my family tree?

  • Yes, as a member of Archives, you can start a brand new family tree or work with a preexisting one by uploading a GEDCOM file. Get started on your family tree.

CertificatesBack to top

Can I purchase vital record certificates?

What is the status of my vital certificate order?

  • If you ordered a Vital Certificate through, you can check your order status by visiting your Account History in My Account, then selecting the order link under the description of your certificate purchase. The order page will provide an overview of your order, including status, shipping information, and a purchase summary.

Why haven't I received my vital certificate yet when I paid for overnight shipping?

  • The processing time for certificates varies by record office. To view the estimated turn-around time associated with your certificate order, visit the Account History page, then click the link on your vital certificate order listing. Your certificate's estimated delivery is noted under the Shipping Information section. If you choose USPS Critical Mail as your shipping method, the shipping time will be reduced and you will also have enhanced security, door-to-door tracking, and damage insurance. Also, please note that some orders require additional information to complete. If you’re not seeing any progress with your order, please check your inbox for an email from USAVital, our official source for government-issued vital certificates, to make you’ve provided all the needed information.

I am having trouble with my vital certificate order. Who can I talk to?

PrivacyBack to top

What is Archives' policy on privacy?

How can I remove my personal information from living person search results?

  • View the Opt-out Policy to learn more on how to suppress search results about you from showing in a living person search. This does not impact your current subscription status or future scheduled billings.

Membership & BillingBack to top

How do I become a member?

What are my payment options if I don't want to use a credit card?

  • We accept PayPal as well.

How will the Archives membership charge appear on my bank statement?

  • Any payments you make to Archives will appear on your bank statement as "ANC*" along with our toll-free Customer Support number.

How do I change my subscription?

  • The price and duration of your Archives membership is determined by the option you chose at sign up. To ensure uninterrupted access, most membership types will renew each subscription period unless you choose to cancel it. Visit your Account Profile to view your next renewal date.

How do I update my billing options?

How do I cancel my membership?

How do I get help using my membership purchased through Archives?

Still Have A Question? Back to top

Contact our Customer Support team and they should be able to help out.

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