Click a category below to reveal frequently asked questions. You can click on a question to jump to its answer or scroll down to browse. If your question isn't answered here, you can contact Customer Support.

Account SettingsBack to top

How do I retrieve or change my password?

  • You can reset your password from the link on the Sign In page.

How do I unsubscribe from your email list?

I'm already a member of Archives. Why am I being asked to sign up again?

  • If your session has expired  or you're using a different computer, you may have been automatically signed out. Please Sign In if you're already a member.

I'm having trouble signing in to my account. What should I do?

  • Make sure that you're using the same email address you used when you joined. Your password is case sensitive so double-check that caps lock is off. If neither of these fixes the problem, reset your password from the link on the on the Sign In page.

Records SearchBack to top

What records are available?

  • Our collections contain over 11.6 billion U.S. and international records, and we're adding new ones all the time. Visit our Collections page for a comprehensive list.

How do I search with Archives?

I can’t find what I’m looking for.

I have too many results.

I don't have any Discoveries. How do I get them?

  • Viewing records from your results will help us find discoveries for you. Just click on any of your search results and view the details of a record. Then we'll start looking for new records about that person that you haven't seen yet. When we find discoveries, we'll let you know.

Can I create my family tree?

  • Yes, as a member of Archives, you can start a brand new family tree or work with a preexisting one by uploading a GEDCOM file. Get started on your family tree here.

CertificatesBack to top

Can I purchase vital record certificates?

  • Yes, we offer hard copy vital certificates for purchase. The typical turn-around time is 13-15 days. For fastest delivery, select USPS Critical Mail as your shipping method.

What is the status of my vital certificate order?

  • If you ordered a Vital Certificate through, you can check your order status by visiting the Order History page in My Account. In order history click the link on your vital certificate order listing. The order status will provide an overview of your order, shipping information, and purchase summary.

Why haven't I received my vital certificate yet when I paid for overnight shipping?

  • The processing time for certificates varies by record office. To view the turn-around time associated to your certificate order, visit the order history page in My Account. In order history, click the link on your vital certificate order listing. Your certificate's estimated delivery is noted under the Shipping Information section. If you chose USPS Critical Mail as your shipping method, the shipping time will be reduced and you will also have enhanced security, door-to-door tracking, and damage insurance.

PrivacyBack to top

What is Archives' policy on privacy?

  • We take your privacy seriously. For more information visit our Privacy Policy

How can I remove my personal information from living person search results?

  • View the Opt-out Policy to learn more on how to suppress search results about you from showing in a living person search. This does not impact your current subscription status or future scheduled billings.

Membership & BillingBack to top

How do I become a member?

  • You can sign up for free at any time.

What are my payment options if I don't want to use a credit card?

  • We accept PayPal as well.

How will the Archives membership charge appear on my bank statement?

  • Any payments you make to Archives will appear on your bank statement as "ANC*" along with our toll-free Customer Support number.

How do I change my subscription?

  • The price and duration of your Archives membership is determined by the option you chose at sign up. To ensure uninterrupted access, most membership types will renew each subscription period unless you choose to cancel it. Your next renewal date is shown in your Account Profile

How do I update my billing options?

How do I cancel my membership?

How do I get help using my Basic membership purchased through Archives?

  • If you have questions about the website or your login information for, please visit
  • If you have questions about your account or billing, please contact Customer Support.

Still Have A Question? Back to top

Our Customer Support team should be able to help out.

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