Help Centre

Click a category below to reveal frequently asked questions. You can click on a question to jump to its answer or scroll down to browse. If your question isn't answered here, you can contact Customer Support.

Account SettingsBack to top

How do I retrieve or change my password?

  • You can reset your password from the link on the Sign In page.

How do I unsubscribe from your email list?

I'm already a member of Archives. Why am I being asked to sign up again?

  • If your session has expired  or you're using a different computer, you may have been automatically signed out. Please Sign In if you're already a member.

I'm having trouble signing in to my account. What should I do?

  • Make sure that you're using the same email address you used when you joined. Your password is case sensitive so double-check that caps lock is off. If neither of these fixes the problem, reset your password from the link on the on the Sign In page.

Records SearchBack to top

What records are available?

  • Our collections contain over 8.7 billion UK and international records, and we're adding new ones all the time. Visit our Collections page for a comprehensive list.

How do I search with Archives?

I can’t find what I’m looking for.

I have too many results.

I don't have any Discoveries. How do I get them?

  • Viewing records from your results will help us find discoveries for you. Just click on any of your search results and view the details of a record. Then we'll start looking for new records about that person that you haven't seen yet. When we find discoveries, we'll let you know.

Can I create my family tree?

  • Yes, as a member of Archives, you can start a brand new family tree or work with a preexisting one by uploading a GEDCOM file. Get started on your family tree here.

PrivacyBack to top

What is Archives' policy on privacy?

  • We take your privacy seriously. For more information visit our Privacy Policy

Membership & BillingBack to top

How do I become a member?

  • You can sign up for free at any time.

How will the Archives membership charge appear on my bank statement?

  • Any payments you make to Archives will appear on your bank statement as "ANC*" along with our toll-free Customer Support number.

How do I update my billing options?

How do I cancel my membership?

Still Have A Question? Back to top

Our Customer Support team should be able to help out.

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