Help Centre

Click a category below to reveal frequently asked questions. You can click on a question to jump to its answer or scroll down to browse. If your question isn't answered here, you can contact Customer Support.

Account SettingsBack to top

How do I retrieve or change my password?

How do I unsubscribe from your email list?

I'm already a member of Archives. Why am I being asked to sign up again?

  • If your session has expired or you're using a different computer, you may have been automatically signed out. If you’ve forgotten your password, follow the Forgot password? link on the Sign In page to reset it.

I'm having trouble signing in to my account. What should I do?

Records SearchBack to top

What records are available?

  • Our collections contain over 8.7 billion UK and international records, and we're adding new ones all the time. Visit our Collections page for a comprehensive list.

How do I search with Archives?

I can’t find what I’m looking for.

I have too many results.

I don't have any Discoveries. How do I get them?

  • Viewing records from your search results will help us find discoveries for you. Just click on any of your search results and view the details of a record, then we'll start looking for new records about that person that you haven't seen yet. When we find hints for you, we’ll add them to your Discoveries.

Can I create my family tree?

  • Yes, as a member of Archives, you can start a brand new family tree or work with a preexisting one by uploading a GEDCOM file. Get started on your family tree.

I am having trouble with my vital certificate order. Who can I talk to?

PrivacyBack to top

What is Archives' policy on privacy?

Membership & BillingBack to top

How do I become a member?

How will the Archives membership charge appear on my bank statement?

  • Any payments you make to Archives will appear on your bank statement as "ANC*Archives.com" along with our toll-free Customer Support number.

How do I update my billing options?

How do I cancel my membership?


Still Have A Question? Back to top

Contact our Customer Support team and they should be able to help out.

Find records now for free.

Start your free trial today to learn more about your ancestors using our powerful and intuitive search. Cancel any time, no strings attached.

Start free trial